U.S. Department of the Treasury

(Birmingham, AL – Austin, TX – Washington, DC – Kansas City, MO – Philadelphia, PA)

Programs: Debt Management Services (DMS), Legislative & Public Affairs (LPA), Judgment Fund (JF)

1. Program & Project Management support – Bankruptcy, Wage Garnishment, Proof of Debt, Disputes, etc.
2. IT Management Consulting – Strategic planning, risk management, change management, problem management
3. Technical Consulting & Support – Operating system, application, database and middleware support
4. Systems Engineering – Planning, Analysis, Design, Development, Testing, Implementation, Operations & Maintenance
5. Cybersecurity – Security vulnerability mitigation, Backup & Recovery management
6. Business Analysis – Planning, Elicitation, Requirements Management, Strategy Analysis, Design Definition and Solution Evaluation
7. Document & Workflow Management - Process definition, rule-based design and development, document routing, event notification, case management/workflow design & development and task automation
8. Data Migration – including Extract, Transform & Load (ETL): Project scope, resource evaluation, migration design, testing design, development, execution
9. Software Upgrades – Operating system and application upgrades
10. Business Intelligence – Analyze data and present info via reports for informed business decisions
11. Systems integration- Integrate document automation and case management systems
12. Training – Course development and delivery for managers, supervisors and analysts
13. Desktop Support: Manage hardware and software issues for desktop and laptops.
14. Received Letter of Recognition for outstanding work from Director of Debt Management Services.
15. Automated processes and provided support to the U.S. Treasury, Debt Management Services aiding in the collection of over 5 billion dollars during the stimulus tax season.
16. Automated business process for U.S. Treasury Debt Management Services from 1500-2000 debt information requests, approximately 25 analysts/employees, and over 40 hours of weekly overtime to 7 analysts/employees, and no overtime and weekend work hours.

AT&T Telecommunications

1. Infrastructure Platform Support – UNIX system administration for servers running Solaris, HP-UX, and AIX. Servers provided critical infrastructure for customer firewall, backup and recovery, and system management applications.
2. Real-time Problem Management and Resolution - Managed system hardware, software and application errors on 4,000+ servers running Sun Solaris, HP-UX, and IBM AIX for nine-state Data Center region
3. Operating System Volume Management – Repair servers using Veritas Volume Manager, Solstice DiskSuite, or HP LVM (Logical Volume Manager)
4. Storage Management – Performed sync and data restores for EMC Symmetrix and Clarion devices as requested by the customer
5. Network Support - Troubleshot network problems between servers and interact with Transport group as needed
6. High-Availability Management - Performed application failovers using Veritas Cluster Server, HP ServiceGuard, or Sun Cluster as required for hardware repairs or customer requests
7. Managed data collection process of CLEC (Competitive Local Exchange Carriers) to ensure accurate billing and usage records
8. Maintained a 99% availability/uptime for over 2500 servers throughout a 9 state region.
9. Designed and implemented closed circuit networks enabling communication between multiple Central Office network elements/switches (5ESS, DMS, LITESPAN, OC3, DACs, Remote Telemetry/ Terminal Units) from a centralized location utilizing customized software deployed on dual boot OS servers. Managed and completed 100% of projects from start to finish with high rate of customer satisfaction.
10. Technical Consultant for one of the largest Data Warehousing projects in the world which enabled BellSouth Telecommunications to become a Long Distance Provider.
11. Received the Apollo XIII Award, which represents the exhibition of excellent technical support, extra effort, and commitment on the PMAP (Performance Measurements Analysis Platform).
12. Supported over 200 enterprise servers, databases, and applications involved in 90% of all BellSouth Telecommunications transactions.
13. Lead all new server builds and implementations for BellSouth Telecommunications Enterprise Services Data.
14. Developed enterprise account auditing program used to validate users for AT&T Enterprise Services Data.
15. Developed program to automate the verification of new server builds in AT&T Enterprise Services Data environment.